> For the complete documentation index, see [llms.txt](https://docs.talentmap.com/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.talentmap.com/knowledge-base/step-2-develop-questionnaire/questionnaire-design/employee-net-promoter-score.md).

# Employee Net Promoter Score

The Employee Net Promoter Score (eNPS) question is typically:

"On a scale of 0 to 10, how likely are you to recommend \[Organization Name] as a place to work?"

This question is the core of the eNPS survey and is designed to measure employee loyalty and satisfaction. The scale used is as follows:

* 0-6: Detractors
* 7-8: Passives
* 9-10: Promoters

After collecting responses, the eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The result can range from -100 to +100.

<figure><img src="/files/vby7gp8kpnw0dO3tUKHI" alt=""><figcaption></figcaption></figure>

### Results

eNPS results are visible on both the **Snapshot** and **Dashboard** report pages and can be exported as a single item or within a lookup / lookdown slide.&#x20;

#### Snapshot Webpage

<figure><img src="/files/pXGh711juVF1IK6wqAqr" alt=""><figcaption></figcaption></figure>

#### PowerPoint Export: Single Item & Lookup / Lookdown

<figure><img src="/files/4cKD6gCJO23aZzEylKWf" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/hNVjKQZIKTzVcd8TyldK" alt=""><figcaption></figcaption></figure>

#### Dashboard

<figure><img src="/files/p9dGPfQYqY9Kb2ZMqCnc" alt=""><figcaption></figcaption></figure>


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