Employee Net Promoter Score

The Employee Net Promoter Score (eNPS) question is typically:

"On a scale of 0 to 10, how likely are you to recommend [Organization Name] as a place to work?"

This question is the core of the eNPS survey and is designed to measure employee loyalty and satisfaction. The scale used is as follows:

• 0-6: Detractors

• 7-8: Passives

• 9-10: Promoters

After collecting responses, the eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The result can range from -100 to +100.

Results

eNPS results are visible on both the Snapshot and Dashboard report pages and can be exported as a single item or within a lookup / lookdown slide.

Snapshot Webpage

PowerPoint Export: Single Item & Lookup / Lookdown

Dashboard