> For the complete documentation index, see [llms.txt](https://docs.talentmap.com/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.talentmap.com/knowledge-base/step-2-develop-questionnaire/questionnaire-design/employee-net-promoter-score.md).

# Employee Net Promoter Score

The Employee Net Promoter Score (eNPS) question is typically:

"On a scale of 0 to 10, how likely are you to recommend \[Organization Name] as a place to work?"

This question is the core of the eNPS survey and is designed to measure employee loyalty and satisfaction. The scale used is as follows:

* 0-6: Detractors
* 7-8: Passives
* 9-10: Promoters

After collecting responses, the eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The result can range from -100 to +100.

<figure><img src="https://2141019757-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBpBg0aV8RJEUOP2B5Hh4%2Fuploads%2FRgGhjkxGuxLq0OKO4DMX%2FScreenshot%202024-11-26%20at%209.54.12%E2%80%AFAM.png?alt=media&amp;token=04f36b2f-6060-43fa-9b25-210360ed926f" alt=""><figcaption></figcaption></figure>

### Results

eNPS results are visible on both the **Snapshot** and **Dashboard** report pages and can be exported as a single item or within a lookup / lookdown slide.&#x20;

#### Snapshot Webpage

<figure><img src="https://2141019757-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBpBg0aV8RJEUOP2B5Hh4%2Fuploads%2F5JovE081J3CKIB58tWFh%2FScreenshot%202024-11-26%20at%2010.08.29%E2%80%AFAM.png?alt=media&amp;token=03d1c5e3-4daf-4ea8-adf3-acf703467e7f" alt=""><figcaption></figcaption></figure>

#### PowerPoint Export: Single Item & Lookup / Lookdown

<figure><img src="https://2141019757-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBpBg0aV8RJEUOP2B5Hh4%2Fuploads%2FTwudXGcVCLhtwiMFSnOV%2FScreenshot%202024-11-26%20at%2010.19.58%E2%80%AFAM.png?alt=media&amp;token=0163f89d-70f5-4e63-9b06-a02083abd35e" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2141019757-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBpBg0aV8RJEUOP2B5Hh4%2Fuploads%2FSeqLXHC4mAkZuz1Wnvyz%2FScreenshot%202024-11-26%20at%2010.15.41%E2%80%AFAM.png?alt=media&amp;token=12b22a7e-8fd0-4946-9028-4e70f5096531" alt=""><figcaption></figcaption></figure>

#### Dashboard

<figure><img src="https://2141019757-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBpBg0aV8RJEUOP2B5Hh4%2Fuploads%2FcrHUDsjxrle1jC9MKOgW%2FScreenshot%202024-11-26%20at%2010.27.40%E2%80%AFAM.png?alt=media&amp;token=fc1a8ef5-646f-48ff-9004-408973601a44" alt=""><figcaption></figcaption></figure>


---

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