Employee Net Promoter Score
Last updated
Last updated
The Employee Net Promoter Score (eNPS) question is typically:
"On a scale of 0 to 10, how likely are you to recommend [Organization Name] as a place to work?"
This question is the core of the eNPS survey and is designed to measure employee loyalty and satisfaction. The scale used is as follows:
0-6: Detractors
7-8: Passives
9-10: Promoters
After collecting responses, the eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The result can range from -100 to +100.
eNPS results are visible on both the Snapshot and Dashboard report pages and can be exported as a single item or within a lookup / lookdown slide.
