How do I close my survey?

Closing a survey stops new responses and ends the collection period for participants. You can close a survey at any time after it has gone live, and you can reopen it later if needed.

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Before you begin

• Closing a survey is reversible. You can toggle Close Survey back OFF to reopen the survey if you need to extend the collection period.

• In-progress responses are cut off. Any participant mid-survey when you close it will not be able to submit. Make sure you have hit your response target or sent a final reminder before closing.

• Closing does not affect reporting access. The Close Survey and Available for Reporting toggles are independent. You control report visibility separately.

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Close a survey

1. Navigate to Surveys and open the survey you want to close.

2. On the General tab, find the General Information section.

3. Toggle ON Close Survey.

The survey closes immediately. Participants who click the survey link will see the survey closed message you configured on the Design page.

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Reopen a closed survey

1. Navigate to Surveys and open the closed survey.

2. On the General tab, toggle OFF Close Survey.

The survey is live again and participants can submit responses.

Reopening does not recover lost in-progress responses. Any participant who was cut off when the survey closed will need to start their response over.

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Customize the survey closed message

Participants who visit the survey link after you close it see a message explaining that the survey is closed. You can edit this message on the Design Survey page so it reflects your organization's tone and next steps for participants.

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Permissions

The following roles can close and reopen a survey:

• Survey Creator

• Site Admin

• TalentMap Admin

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FAQ

What do participants see when they click the survey link after I close it?

They see a survey closed message. You can customize the wording of this message on the Design Survey page before or after closing.

Can I reopen a closed survey?

Yes. Toggle OFF Close Survey on the General tab. Participants who were cut off mid-response when the survey closed will need to start over.

What happens to participants who are partway through the survey when I close it?

They are cut off and cannot submit their response. A final reminder before closing helps participants complete in time.

Does closing the survey turn on reports?

No. Close Survey and Available for Reporting are independent toggles. Closing the survey does not change report visibility. Use Available for Reporting when you are ready to share reports with other users in your organization.