Sentiment Analysis

Sentiment analysis is the process of analyzing text to determine if the emotional tone of the message is positive, negative, or neutral. To add sentiment analysis to comments, please follow these steps:

1. Go to Reports > Comments.

2. Click the Gear icon near the top right corner of the page.

3. Check the box for show dimension score, then select a sort option.

4. Click OK

If running sentiment (for the first time only), the page may take several minutes to analyze all comments. A message will display in the lower left of the page while loading. We recommend refreshing the page after roughly 5 minutes.

The page will display an overall sentiment score for all comments. Click through dimensions and items to view the overall score and sentiment scores per comment.

Export Comments with Sentiment

1. Click the Gear icon in the right corner then check "Show sentiment score" in preferences.

2. Click Export

The overall sentiment score will show for each item as well as the individual sentiment scores per comment.