TalentMap | Knowledge Base
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  • Getting Started
  • STEP 1: PREPARE FOR ACTION
    • Executive Driven Survey Overview
    • Timelines and Deliverables
    • Schedule a Meeting with your Consultant or Project Manager
    • Stategic Assessment Session
    • Prepare for Action FAQ
  • STEP 2: DEVELOP QUESTIONNAIRE
    • Questionnaire Design
    • Questionnaire FAQ
  • STEP 3: PRE-SURVEY COMMUNICATION & SETUP
    • Participant Information File
    • Email Whitelisting
    • Survey Communications
    • Response Rate Strategies
    • Pre-Survey FAQ
  • STEP 4: DEPLOY EMPLOYEE SURVEY
    • Monitor Response Rates
    • Survey Live FAQ
  • STEP 5: ANALYZE, INTERPRET & REPORT
    • Compass Reports
    • Compass Admin
  • STEP 6: DISCUSS, CLARIFY & PLAN
    • TalentMap Reports
    • Post-Survey Consulting Services
    • Focus Groups
    • Management Resources
  • STEP 7: COMMUNICATE & TAKE ACTION
    • Communicating Results
    • Action Planning
    • Action Planning Resources
    • Action Plan Library
      • Compensation
      • Customer Focus
        • Build Loyalty, Not Delight
        • Making Customer Feedback Work for You
        • Translating Competition into Improvement
      • Diversity & Inclusion
      • Growth & Development
      • Immediate Management
      • Information & Communication
      • Innovation
      • Mental Health
      • My Role
      • Performance Feedback
      • Safety
      • Senior Leadership
      • Systems & Resources
      • Teamwork
      • Work Environment
      • Work/Life Balance
  • *coming soon* survey design & deployment
    • Getting Started: Create and Launch Your First Pulse Survey
  • GENERAL
    • FAQ
    • Product Updates
    • ISO 27001
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  1. STEP 7: COMMUNICATE & TAKE ACTION
  2. Action Plan Library

Customer Focus

Build Loyalty, Not DelightMaking Customer Feedback Work for YouTranslating Competition into Improvement
PreviousTotal Rewards PackagesNextBuild Loyalty, Not Delight

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