How to Allow a Participant to Retake a Survey

Sometimes a participant may need to retake their survey — for example, if they misunderstood the response scale or submitted answers they didn't intend. While participants can't edit a completed response directly, you can reset their submission so they can start fresh.

Before You Begin

• This process permanently deletes the participant's original response. It cannot be recovered.

• The participant will receive a new survey invitation via email and can complete the survey again.

• The survey must still be open (active) for the participant to retake it.

Steps

Step 1: Delete the Participant's Response

1. Navigate to the Participants page for your survey.

2. Find the participant by searching their email address.

3. Click the dropdown menu next to the participant's email.

4. Select Delete.

This removes the participant and their response data from the survey.

Step 2: Re-Add the Participant

1. From the Participants page, export the current participant list.

2. Add the participant back as a new row in the file.

3. Leave the Participant ID column blank for this row — this ensures they are treated as a new participant.

4. Import the updated participant file.

Step 3: Resend the Survey Invitation

1. On the Participants page, search for the participant's email address.

2. Click the dropdown menu next to their name.

3. Select Resend.

This sends a new survey invitation email only to that participant. No other participants are affected.

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FAQ

Can a participant edit their response instead of retaking the entire survey? No. Once a response is submitted, it cannot be edited. The only option is to delete the original response and have the participant retake the survey from the beginning.

Will this affect the survey's response rate or reporting? The original response is permanently removed. Once the participant completes the survey again, their new response will be included in reporting as normal.

What if the survey has already closed? The survey must be active for the participant to submit a new response. If the survey is closed, you will need to reopen it before the participant can retake it.