What is Employee Engagement?

TalentMap defines employee engagement as a strong emotional and intellectual connection that employees have for their job, co-workers, manager, senior leaders and the organization, which inspires and motivates them to go above and beyond in their work.

There are two equally important, but somewhat different, aspects of engagement:

1. How connected employees are to the organization as a whole.

2. How energized employees are to go the extra mile in their work.

TalentMap looks at employee engagement through both of these lenses. The first lens can be best described as organizational engagement. This measures how connected employees are to the organization and is based on five key survey questions, each of which taps into a critically important aspect of how employees think and feel about the organization as a whole: organizational pride, likelihood of recommending the organization, optimism about its future, odds of staying or leaving and overall satisfaction with the organization as a place to work.

Engaged employees are energized employees who go above and beyond the call of duty. They are more likely to provide exceptional customer service, strive for quality work, show initiative, be creative, take personal ownership of their work responsibilities, resolve problems or issues that arise, encourage their colleagues and continuously try to improve. Survey questions that tap into the energy, performance and willingness of teams to go the extra mile measure team engagement.

This guide to the employee engagement contains information, templates and tips to help you understand employee engagement, your survey results an how to meet your survey action planning responsibilities.