Survey Results

An important rule of thumb in understanding your survey results is not to overthink things. Your first and foremost task is to understand the results at a very descriptive level. This does not require you to “interpret” the results. You simply need to understand how your employees responded to each of the topics and individual survey items covered by the survey.

It also is important to understand whether or not your results have improved since the last survey, how your results compare to the organization as a whole and/or the larger part of the organization of which you are a part and how your results compare to the external benchmark, if appropriate.

Don't Treat Survey Scores Like a Report Card

• Employees’ work perceptions differ by function, job tenure, and level – some groups tend to have lower scores.

• Employees who are most committed can be most critical – engaged employees want things to be better.

• Position yourself as a leader with your team on the same side of the table, jointly looking to make improvements.