High satisfaction vs. low engagement (or vice versa)?

It is not unlikely to see a low satisfaction score and a higher engagement score (or vis versa) in survey results as these are two very different concepts. Engaged employees are deeply invested in their work and tend to go the extra mile to help the organization reach its broader goals. They also have a sense of connection and commitment to their organization.

A satisfied employee simply enjoys their job. Satisfied employees may be happy with their work-life balance, compensation and their job security, but don’t feel the need to put in extra work and don't have a deep connection to their employer. Satisfaction is generally enough to retain employees, however it does not ensure that these employees are highly productive.