How is the engagement score linked to satisfaction?

Research has consistently shown that employee engagement is powerfully linked to a range of business performance factors such as:

• Employee performance/efficiency

• Productivity

• Safety

• Attendance and retention

• Customer service and satisfaction

• Customer loyalty and retention

• Profitability

Corporations need to put in place tools to measure performance and ensure they align and engage people to a clearly articulated strategy. Engagement survey data will assist in determining which performance factors are key to your corporate performance. They should have:

• A “fit for purpose” organizational structure where people understand what is expected of them and what they are accountable for

• People systems and processes that drive the right behaviors

• Capable leadership

• A positive work environment (culture)

These elements drive the level of employee engagement in an organization which, in turn, influences the customer experience and, ultimately, the overall performance of an organization in terms of productivity and profitability.

Integration of these elements will produce powerful and mutually reinforced results: an engaged workforce and a true performance culture. No single initiative can create organizational effectiveness; excellence is required across the full range of the organizational elements if competitive strength is to be built.