What kind of support can we expect during each phase of the survey process?
We provide comprehensive support throughout each phase of the survey process. Here's a breakdown of the support you can expect during each stage:
Pre-Survey Phase:
Executive team alignment and kickoff call
Guidance on survey positioning and communication
Questionnaire design support
Logistics planning (e.g., dealing with different locations, firewalls, emails)
Survey Design:
Expert advice on question types and survey length
Customization options (e.g., different questionnaires for different staff groups if needed)
Best practices for question design to maximize impact
Survey Deployment:
Pre-survey communication support
Technical support for survey distribution
Monitoring of response rates
Typically, the survey is in the field for about 2-3 weeks
Data Analysis:
Quick turnaround (usually 1-3 days) for initial data analysis
Access to online reporting tools for real-time data viewing
In-depth analysis comparing your results to benchmarks and other companies
Results Presentation:
Two-stage presentation process: a. Preview presentation for HR/survey team b. Detailed presentation for leadership team
Discussion and validation of assumptions
Opportunity for deeper data exploration
Post-Survey Support:
Training or workshops for managers and HR teams
Post-survey consulting or coaching
Self-guided learning resources on how to use and interpret the data
Ongoing Support:
Guidance on follow-up actions and next steps
Availability for questions and additional analysis as needed
Throughout the entire process, you'll have access to our team of project managers, developers, and analysts. Our senior project manager handles day-to-day logistics, while our executive consultant is involved in questionnaire design and helping the leadership team understand the results.
We're committed to guiding you through every step, leveraging 20+ years of experience to ensure a successful survey process and meaningful outcomes for your organization.
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