What kind of support can we expect during each phase of the survey process?

We provide comprehensive support throughout each phase of the survey process. Here's a breakdown of the support you can expect during each stage:

1. Pre-Survey Phase:

   • Executive team alignment and kickoff call

   • Guidance on survey positioning and communication

   • Questionnaire design support

   • Logistics planning (e.g., dealing with different locations, firewalls, emails)

2. Survey Design:

   • Expert advice on question types and survey length

   • Customization options (e.g., different questionnaires for different staff groups if needed)

   • Best practices for question design to maximize impact

3. Survey Deployment:

   • Pre-survey communication support

   • Technical support for survey distribution

   • Monitoring of response rates

   • Typically, the survey is in the field for about 2-3 weeks

4. Data Analysis:

   • Quick turnaround (usually 1-3 days) for initial data analysis

   • Access to online reporting tools for real-time data viewing

   • In-depth analysis comparing your results to benchmarks and other companies

5. Results Presentation:

   • Two-stage presentation process: a. Preview presentation for HR/survey team b. Detailed presentation for leadership team

   • Discussion and validation of assumptions

   • Opportunity for deeper data exploration

6. Post-Survey Support:

   • Training or workshops for managers and HR teams

   • Post-survey consulting or coaching

   • Self-guided learning resources on how to use and interpret the data

7. Ongoing Support:

   • Guidance on follow-up actions and next steps

   • Availability for questions and additional analysis as needed

Throughout the entire process, you'll have access to our team of project managers, developers, and analysts. Our senior project manager handles day-to-day logistics, while our executive consultant is involved in questionnaire design and helping the leadership team understand the results.

We're committed to guiding you through every step, leveraging 20+ years of experience to ensure a successful survey process and meaningful outcomes for your organization.