TalentMap | Knowledge Base
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  • Getting Started
  • STEP 1: PREPARE FOR ACTION
    • Executive Driven Survey Overview
    • Timelines and Deliverables
    • Schedule a Meeting with your Consultant or Project Manager
    • Stategic Assessment Session
    • Prepare for Action FAQ
      • Who will be responsible for different aspects of the project?
      • What kind of support can we expect during each phase of the survey process?
      • What are the recommended timelines for various project phases?
      • When should we schedule the questionnaire design call?
      • What kind of access will we have to the online reporting tool?
  • STEP 2: DEVELOP QUESTIONNAIRE
    • Questionnaire Design
      • TalentMap Employee Engagement Questionnaire
      • 5-Point Rating Scale
      • Response Scale From Strongly Disagree to Strongly Agree
      • Length of an Employee Engagement Questionnaire
      • Determining Areas of Importance
      • Employee Net Promoter Score
    • Questionnaire FAQ
      • Can we customize the standard questionnaire?
      • How can we incorporate our specific themes or categories into the survey?
      • Can we add questions about our organization's mission, vision or strategic plans?
      • Which benchmark should we choose?
      • How do I sign off on a survey?
      • What is the difference between engagement and satisfaction?
      • Where should we place demographic questions?
      • Will the survey questions change in the future?
      • When you use the term “we” in the questionnaire, who does this refer to?
      • Can we change the scale so that Strongly Disagree is the last option?
  • STEP 3: PRE-SURVEY COMMUNICATION & SETUP
    • Participant Information File
      • Change Date of Birth and Length of Service to Ranges
    • Email Whitelisting
      • Compass Email Whitelisting (DIY)
    • Survey Communications
      • Comprehensive Guide To Survey Communications
      • Pre-Survey Email Communication Package
      • Promotional Posters
      • Employee Info Sheets
      • Engagement Survey Invitation Email
      • Exit Survey Invitation Email
      • Entry Survey Invitation Email
      • PIN Survey Invitation Email
    • Response Rate Strategies
    • Pre-Survey FAQ
      • Is the survey confidential?
      • How can we effectively communicate the survey to our employees?
      • How long should the survey be open?
      • Can I make changes to my PIF?
      • What methods are available for survey distribution?
      • Should we include new employees in our survey?
      • Should we survey contract or term employees?
      • What languages are available for communications material?
      • How long does it take to program my survey?
      • Are there standard invitations for Pulse surveys?
      • Why am I getting invalid entries in my import log?
  • STEP 4: DEPLOY EMPLOYEE SURVEY
    • Monitor Response Rates
    • Survey Live FAQ
      • How often are survey response rates updated?
      • Can I save my responses and complete the survey later?
      • Can responses be changed once submitted?
      • Can I extend my survey?
      • My survey link is not working what do I do?
      • We had bouncebacks, can you send the survey to them immediately?
      • What reports will our organization have access to?
  • STEP 5: ANALYZE, INTERPRET & REPORT
    • Compass Reports
      • General
        • Filter Data
        • Bulk Export
      • Snapshot
        • Webpage
          • Snapshot Report Overview
          • Sort Data
          • Compare to Overall
          • Compare to Other
          • Hide Benchmark and / or Previous Period
        • Export to PowerPoint
          • Export Response Rate
          • Export Lookup / Lookdown
          • Export Heatmap
          • Export Key Driver Analysis
          • Export AI Comment Summaries
        • Export to Excel
      • Heatmap
        • Heatmap Overview
        • Heatmap Previous Period
      • Comments
        • Comments Overview
        • AI Comment Analysis
          • Ask Comment Questions
          • Comment Summary & Suggestions
          • Search Comments by Meaning
        • Comment Settings
          • Hide Words & Phrases
            • Import Hidden Words or Phrases
          • Comment Dimension Score
          • Sentiment Analysis
          • Minimum Words & Random Sample
          • Auto-Translate
        • Word Cloud
          • Word Cloud Overview
          • Word Cloud Settings
          • Import Stop Words
        • Export to Excel
        • How to Handle and Distribute Verbatim Comments
        • FAQ
          • How should disclosure of employee comments be handled?
          • Who has access to comments in Compass?
          • How is AI data handled?
      • Insights
      • Correlations
      • Prepare Reports for Senior Leadership
      • Reporting FAQ
        • How should I analyze the survey results?
        • What is key driver analysis?
        • What is Pearson correlation?
        • What size group is required to do driver analysis?
        • Why do some scores total over 100%?
        • What is the purpose of the neutral option?
        • What is the minimum participation percentage to achieve statistically valid results?
        • Should we focus on dimensions with low scores?
        • How does report filter confidentiality work?
        • Can I turn off the confidentiality similarity warning message?
        • Can I filter by questions in the survey?
    • Compass Admin
      • Results
        • General
          • Enable Results for Reporting
          • Edit Demographic Report Labels
          • Update a Survey Title
        • Participants
          • Edit Participant Information
          • Remove Participant(s) From an Email Campaign
        • Survey Items
          • Customize Survey Items
          • Convert a Survey Item into a Demographic Filter
        • Benchmarks
        • Previous Period
        • Snapshot Customization
        • Dashboard Editor
        • Assign Access
      • Users
        • Permissions
        • Add a User
        • Log In with Microsoft Account
        • Assign Restricted User to a Report
  • STEP 6: DISCUSS, CLARIFY & PLAN
    • TalentMap Reports
      • Scouting Report
      • HR Preview
      • Executive Presentation
      • Additional Presentations
      • TalentMap Report FAQ
        • What’s the difference between a preview and a final executive presentation?
        • High satisfaction vs low engagement (or vis versa)?
    • Post-Survey Consulting Services
    • Focus Groups
      • Conduct a Focus Group
      • Focus Group Invitation Email - Template
    • Management Resources
      • Improve Diversity & Inclusion in the Workplace
      • 360 Leadership
      • Employee Onboarding
      • Stay Interviews
      • Exit Interviews
      • One-on-One Meetings
  • STEP 7: COMMUNICATE & TAKE ACTION
    • Communicating Results
      • Constructive Strategies for Leaders with Low Scores
    • Action Planning
      • Organization vs. Leadership Action Plans
        • Pitfalls to Avoid When Action Planning for Senior Leaders and Managers
      • Develop an Action Plan
      • Create Action Teams, Documentation and Implementation
    • Action Planning Resources
      • Before You Start
        • Action Planning Quick Wins
        • 6 Steps to Successful Action Planning
        • Plan for Action Planning Difficulties
        • Proven Action Planning Tips
      • Tactical
        • How to Start Action Planning
        • Action Plan Framework Guide
        • Action Planning - How To Guide
        • Action Planning Checklist
        • Action Plan Template
        • 3 Post-Survey Action Planning Tactics
    • Action Plan Library
      • Compensation
        • Bonus Pay Or Incentives
        • Determining Fair Compensation
        • Total Rewards Packages
      • Customer Focus
        • Build Loyalty, Not Delight
        • Making Customer Feedback Work for You
        • Translating Competition into Improvement
      • Diversity & Inclusion
        • Employee Resource Groups
        • Mentoring Program
        • Multicultural Potluck
        • Sensitivity Training
      • Growth & Development
        • Develop Cross-Training Programs
        • Implementing Job Shadowing Programs
        • Increase / Improve Training
        • Instituting Regular Career Pathing Conversations
        • Professional Development Plans
      • Immediate Management
        • Avoid Switch-Tracking When Given Feedback
        • Developing Emotional Intelligence
        • Fika: Creating Genuine Connections Over Coffee
        • The Pomodoro Technique
      • Information & Communication
        • BLUF Your Way to Better Communication
        • Stand Up for One Another
        • Want Better Groupwork? Talk Less
      • Innovation
        • Establishing Innovative Onboarding
        • HR Analytics
        • Mental Health Coaching
      • Mental Health
        • Lunch-n-learns
        • Stress Audit
        • The Canine-Colleague Culture Connection
        • Volunteer Program
      • My Role
        • Autonomy Advances the Workplace
      • Performance Feedback
        • Improved / Better Communications
        • Set Clear Goals
        • Utilize the Right Technology
      • Safety
        • Fitness Challenge
        • Health and Safety Committee
        • Health Fair
        • Kick the Sit Out of Work
      • Senior Leadership
        • Develop Empathy Superpowers
        • Embracing Change in Long-Term Thinking
        • Evangelizing Your Vision
        • Hosting a World Cafe Session
        • Increasing Visibility
        • Integrating Vision to Boost Engagement
        • Setting Ambitious and Realistic SMART Goals
        • Understanding Communication Styles
        • Use Storytelling to Share Your Vision
      • Systems & Resources
        • Investing in Technology
      • Teamwork
        • Clarifying Roles
        • Project Management Tools
        • Reward Excellent Teamwork
      • Work Environment
        • Adapting to Open Office Environments
      • Work/Life Balance
        • Enforced Digital Downtime
        • Flextime
        • Focus on Productivity Not Hours
  • DIY SURVEY DESIGN & DEPLOYMENT
    • Compass Questionnaire Design (DIY)
      • Getting Started (DIY)
        • Build a Survey
        • Style a Survey
        • Test a Survey
        • Pulse Survey Overview
        • Getting Started With Logic (Branching)
      • Compass Survey Design (DIY)
        • Build
          • Question Types
          • Add a Question
          • Require a Question
          • Add Text / Instruction
          • Page Title and Description
          • Copy & Paste
          • Reorder Questions
          • Reorder Pages
          • Copy a Survey
          • Skip Logic
          • Question Logic
          • Restore "Undo" a Question or Page
          • Textbox / Long Answer Character Limit
          • Post a Survey Link
          • Disable a Question
        • Style
          • Add Logo
          • Text Options
          • Preview Survey by Device or Language
          • Choose Respondent Interaction
          • Hide Progress Bar
          • Hide Page Titles, Descriptions, and Question Numbers
        • Test
          • Survey Diagnostics
          • Invite Others to Test
          • View Comments Made by Survey Testers
        • Tools
          • Rename a Survey Title
          • Text & Translations
            • Change Required Text, Messages, and More
            • Add Translation
            • Test Translation
            • Share A Translated Survey
            • Reuse Translations for Standard Messaging
        • Design FAQ
          • Why is there a red asterisk on my question?
          • How do I add or remove page breaks?
          • How can I design surveys to be more accessible?
          • Why is my question title and/or answer option blank?
          • Why Is the font for some of my survey questions different?
          • Why are the option buttons not displaying in my survey?
          • What is a thank you page?
    • Compass Survey Deployment (DIY)
      • Create an Email Campaign
      • Hide Unsubscribe Link
      • Upload Participants
      • Add Reminder or Thank You Emails
      • Add Image to Email
      • Change Email Font
      • Test Email Campaign
      • Convert UTC Time
      • Resend a Survey Link
      • Source Tracking
      • Rename an Email Campaign
      • Close a Survey
  • GENERAL
    • FAQ
      • How do I escalate an issue?
      • When will I receive an invoice?
    • Product Updates
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  1. STEP 7: COMMUNICATE & TAKE ACTION
  2. Action Plan Library
  3. Immediate Management

Developing Emotional Intelligence

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Last updated 12 months ago

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Most organizations place a lot of value on employees’ intellect and abilities. While this is important for landing and excelling at a particular role, moving up the career ladder requires another skill that is often overlooked — emotional intelligence. According to the World Economic Forum, emotional intelligence will be one of the most in demand skills for 2020. This means there is no better time than now to implement emotional intelligence training for your current and up-and-coming leaders.

Goal

Increase emotional intelligence in the workplace.

What is emotional intelligence?

Emotional intelligence (EQ) refers to a person’s ability to recognize, understand, and manage their own emotions and those of the people around them. Individuals with a high EQ are aware of what they are feeling and how their emotions affect others, and use this knowledge to direct their behaviour and interactions in the workplace.

How does emotional intelligence impact professional success?

For nearly two decades, emotional intelligence has been an important predictor of job success. According to Dr. Travis Bradberry, author of the best-selling book, Emotional Intelligence 2.0, top performers have a high EQ, and make $29,000 more annually than their low EQ counterparts. While technical skills and IQ are important for leaders, those lacking in emotional intelligence will not be as effective. This is because leaders with high EQs have the interpersonal skills required to excel in the workplace. They communicate clearly and honestly; resolve workplace conflict effectively; and are empathetic and influential.

How does having emotional intelligence improve engagement and culture?

Regardless of the industry, everyone experiences stressful situations in the workplace - the way these situations are handled comes down to your organization’s emotional culture. An employee who gets yelled at by an overworked boss isn’t going to be as productive or engaged as the employee who feels heard and valued. Having emotionally intelligent leaders who lead by example and can communicate effectively with and around different personality types is key for driving employee engagement. Employees who feel understood will perform better, creating a positive work environment with more collaboration, less absenteeism, and increased engagement.

How do you develop emotional intelligence?

In many roles, EQ is responsible for a large part of overall job performance. While some people inherit this skill naturally, the good news is that emotional intelligence can be improved with training and practice. There are five elements of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. While we recommend taking a professional EQ test to accurately identify your team’s strengths and weaknesses, the following plan can benefit anyone looking to improve their emotional awareness. Below you will find links to assist you with various actions:

Action

Increase Your Emotional Intelligence

  1. Keep a journal - Write in a journal for at least 5 minutes every day. Documenting your daily experiences and how you feel will help you process your emotions and increase your self-awareness

  2. Analyze your emotions - Think about the emotions you feel on a regular basis. Be honest with yourself about what triggers different emotions, and what they are trying to tell you. Refer to the article “How to Better Understand Your Emotions” to learn how.

  3. Know your values - Knowing your values will curb you from making rushed or emotional decisions.Think about what values are most important to you and create your own personal moral code. A great resource for getting started is with business coach Scott Jeffery’s “7 Steps to Discover Your Personal Core Values”.

  4. Hold yourself accountable - People in control of their emotions rarely verbally attack or blame others. Refer to the article “Taking Responsibility for Your Emotional Reactions” to learn how to determine what triggers you and how to address your reactions mindfully.

  5. Practice staying calm and positive - Think about what triggers you and find a solution to help yourself calm down. It could be as simple as taking a deep breath, changing your focus by leaving the room, or using your journal to write down your negative thoughts. Check out the article “15 Ways to Calm Yourself Down” for more tips and tricks.

  6. Re-examine why you’re doing your job - Everyone gets in a slump sometimes, but as a leader, you need to motivate yourself before inspiring others. Help yourself stay motivated by taking some time every few months to reflect and write down a few reasons why you enjoy your job and what made you choose your career in the first place.

  7. See the good in every situation - When faced with a challenge, try to find at least one good thing about the situation. Happiness is contagious, and being a positive leader will boost positivity for your team. Psychology Today’s article “5 Ways to Get Your Unwanted Emotions Under Control” can help you evade negative emotions.

  8. Put yourself in someone else’s shoes - Empathy is an essential leadership skill. When interacting with others, try to see things from their perspective and respond to their feelings, especially in situations where employees feel stressed or upset. To learn how to be more empathic, refer to Mindmaven’s article “5 Actionable Tips to Develop Empathy and Become a More Empathetic Person”.

  9. Be mindful of your body language - Non-verbal communication can be just as impactful, if not more, than words. Avoid negative gestures such as eye rolling, brow knitting, folded arms, and avoiding eye contact.

  10. Sharpen your communication skills - One of the best ways to become a better communicator is by being a good listener. Practice active listening by focusing fully on the speaker and letting them talk without interruption. This will help build better relationships, solve problems, and avoid conflict. Learn how to do this in the article “The 8 Steps to Active Listening”.

  11. Learn to praise others - A simple, yet highly effective way to inspire your employees and gain their loyalty is praising them for a job well done. This will make them feel appreciated, resulting in a happier, more productive team.

Reference Material

How to Better Understand Your Emotions
7 Steps to Discovering Your Personal Values
Taking Responsibility for Your Emotional Reactions
15 Ways to Calm Yourself Down
5 Ways to Get Your Unwanted Emotions Under Control
5 Actionable Tips to Develop Empathy and Become a More Empathetic Person
The 8 Steps to Active Listening
What Is Emotional Intelligence, and Why Does It Matter?
5 Aspects of Emotional Intelligence Required for Effective Leadership
Learning How to Be More Aware