> For the complete documentation index, see [llms.txt](https://docs.talentmap.com/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.talentmap.com/knowledge-base/step-2-develop-questionnaire/questionnaire-faq/what-is-the-difference-between-engagement-and-satisfaction.md). # What is the difference between engagement and satisfaction? TalentMap recommends that organizations focus on employee engagement, rather than satisfaction, as a method of measuring performance and employee attitudes. Specifically, * Engagement is a more complete measurement tool than job satisfaction * Engagement studies reveal factors other than satisfaction that improve employee performance * Engagement studies reveal factors other than satisfaction that improve business results. In addition to job satisfaction, engagement measures the extent to which employees commit to the organization, their level of discretionary effort, and how long they intend to stay with the organization as a result of this commitment . Unlike satisfaction surveys, engagement surveys identify the root cause of employee attitudes and behaviours, facilitating actions that improve business results. At TalentMap, our definition is grounded in both academic work and years of our own primary research with employees and employers. We define employee engagement as: "The extent to which employees put forth discretionary effort as a result of a logical and emotional connection to the organization." We use the framework "Head - Heart - Hands" to encapsulate engagement. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.talentmap.com/knowledge-base/step-2-develop-questionnaire/questionnaire-faq/what-is-the-difference-between-engagement-and-satisfaction.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.