Monitor Response Rates

To monitor, filter and export live survey response rates or view historical rates, please follow these steps.

  1. Login to Compass, click Reports then Response Rate.

  2. Select a survey in the dropdown near the top left of the screen.

  3. On the left side of the screen, you will see the option to display responses based on demographic information.

  4. You can add multiple layers by clicking the + icon to breakdown demographic data.

  1. To view the breakdown of multiple demographics, click the dropdown next to a demographic field or click the open / collapse orange icons below overall response rate.

  1. Filter response rates to generate reports for specific demographic groups by clicking Filters in the top right. Available data will be displayed in the center column where you can choose demographics. Once a field is selected, you will see the available filter options in the right column. Check box(s), then click OK. Note: you can select multiple filters by clicking the + button again, then select AND / OR.

  1. Export to Excel by clicking export in the top right corner. Add a title to the file, then click Export. Note: the export file is timestamped using UTC time. For more information on UTC timezone conversion, please view this LINK.

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