> For the complete documentation index, see [llms.txt](https://docs.talentmap.com/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.talentmap.com/knowledge-base/step-4-deploy-employee-survey/survey-live-faq.md). # Survey Live FAQ Answers to the questions that come up while your survey is open: getting into the survey, saving and submitting, fixing a broken link, handling bouncebacks, and closing or extending the survey. For anything you need to settle before launch, use the [Pre-Survey FAQ](/knowledge-base/step-3-pre-survey-communication-and-setup/pre-survey-faq.md). *** ## Accessing the survey * [My survey link is not working, what do I do?](/knowledge-base/step-4-deploy-employee-survey/survey-live-faq/my-survey-link-is-not-working-what-do-i-do.md): what to send to support, and when to contact your Project Manager instead. * [We had bouncebacks, can you send the survey to them immediately?](/knowledge-base/step-4-deploy-employee-survey/survey-live-faq/we-had-bouncebacks-can-you-send-the-survey-to-them-immediately.md): why bouncebacks wait for the next reminder. * [PIN Authentication for Survey Access](/knowledge-base/survey-design-and-deployment/import-participants/pin-authentication-for-survey-access.md): how participants without email take the survey through a shared link. *** ## Saving, submitting, and changing responses * [Can I save my responses and complete the survey later?](/knowledge-base/step-4-deploy-employee-survey/survey-live-faq/can-i-save-my-responses-and-complete-the-survey-later.md): yes, on a unique survey link, one page at a time. * [Can responses be changed once submitted?](/knowledge-base/step-4-deploy-employee-survey/survey-live-faq/can-responses-be-changed-once-submitted.md): no, submitted responses are locked. * [How to Allow a Participant to Retake a Survey](/knowledge-base/survey-design-and-deployment/import-participants/how-to-allow-a-participant-to-retake-a-survey.md): the admin steps when a participant needs a fresh start, and what gets deleted. *** ## Watching the response rate * [How often are survey response rates updated?](/knowledge-base/step-4-deploy-employee-survey/survey-live-faq/how-often-are-survey-response-rates-updated.md): once an hour, overall and by demographic. * [Monitor Response Rates](/knowledge-base/step-4-deploy-employee-survey/monitor-response-rates.md): where to see live response rates in Compass. *** ## Extending and closing * [Can I extend my survey?](/knowledge-base/step-4-deploy-employee-survey/survey-live-faq/can-i-extend-my-survey.md): yes, tell your Project Manager the day before the last reminder. * [How do I close my survey?](/knowledge-base/step-4-deploy-employee-survey/survey-live-faq/how-do-i-close-my-survey.md): the Close Survey toggle, what it does to in-progress responses, and how to reopen. *** ## After the survey closes * [What reports will our organization have access to?](/knowledge-base/step-4-deploy-employee-survey/survey-live-faq/what-reports-will-our-organization-have-access-to.md): the report types waiting for you in Step 5. {% hint style="info" %} **Forwarding answers to participants.** The answers on saving responses and changing submitted responses are written so you can send them to a participant as they are. Link errors should come to you first, so you can spot an organization-wide problem early. {% endhint %} *** ## Related Articles * [Pre-Survey FAQ](/knowledge-base/step-3-pre-survey-communication-and-setup/pre-survey-faq.md) * [Compass Reports](/knowledge-base/step-5-analyze-interpret-and-report/compass-reports.md) * [Scheduling Emails - Quick Start](/knowledge-base/survey-design-and-deployment/scheduling-emails-quick-start.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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